We are so convinced you will love our products that we offer a 30-Day Money Back Guarantee on any Starter Kit Purchase! If for any reason you are not completely satisfied with your purchase, feel free to return your product for a full refund of the purchase price less shipping and handling and 14.95 for the cartomizers. Simply call customer service at 1-877-MAX-VAPOR (1-877-629-8276) and get an RMA number. We will continue to strive to make Smokeless Image your first choice for the best products, lightning fast shipping, and superior customer service.
NOTE: All refund requests MUST be accompanied by a valid RMA, be received within 30 days from the date of the original order, include all items from the original purchase and be in same condition that items were received in. Filter Tips/Cartridges are non-refundable used/unused. We reserve the right to refuse any refund or to issue a partial refund for any request that does not meet these requirements.
Smokeless Image does ship world wide. Once your order has been packed and ready to ship you will receive an email giving you information about your order. You can track this order at any time by registering for an account before you place your order. Rush orders are packed first and are guaranteed to ship by the next business day. All other orders ship within 48 hours of order placement (excluding weekends and holidays). Once shipped your order will take approximately 5-7 days to be delivered.
Once you complete your Smokeless Image order, you will receive an order confirmation via email. You will then receive an additional email when your order has been packed and shipped. If you have a Smokeless Image account you can check your order status anytime by simply clicking on the "My Account" link in the navigation bar at the top of every page. From there, you will be able to view information about your current order as well as your previous orders.
Smokeless Image's 3 month warranty is just another reason why our products are the best e-cigarette products on the market today.
That's right! If your Batteries stop working or your chargers stop charging we will replace these for you absolutely FREE, with just a small shipping and handling charge. We are committed to our customers and want to make you as happy as possible!
For more information on our 3 month warranty click here.
NOTE: This 3 month Replacement Warranty is subject to normal product use.