Smokeless Image - 3 Month Warranty
Customer Satisfaction is of utmost importance at Smokelessimage.com. While the typical trend in the Electronic Cigarette market seems to be a 7 to 14 day warranty, we figured we would go above and beyond and stand behind our products.
We offer a 90 Day Warranty on the following parts :
-All Chargers -All Batteries -All Personal Charging Cases -All Passthrough Batteries If you have a warranty claim the following steps must be taken:
1. Repackage the item. Poor repackaging or the return of damaged merchandise could result in refusal of your return and loss of any refund or replacement item.
2. Open a Support Ticket with your Order Number, the issue you are facing, and what you would like the outcome to be.
3. Include a copy of the original Packing List in the package, and indicate whether you would like to be refunded for the item, or a replacement sent out.
4. Ship the item (at your expense and your choice of carrier) to the address with which you were provided in your RMA Support Ticket.
5. If you are to receive a refund, it will be issued by Smokeless Image LLC when the returned item has been received in satisfactory condition. Refunds will be processed within 10 business days of receiving the items. Replacement products will be sent out within 1-2 business days of receipt, more often than not they are shipped out the same day that they are received.